12/4/2023 0 Comments Sephora return policyI am a VIB ROUGE and been a customer since 2007. Sephora shouldn't promote their return policy and maybe teach your employees to stop encouraging trying at home and returning if it doesn't work out if this is a consequence. I have always returned with the receipt and I have never returned outside of the return window, I just returned items that didn't suit me but maybe you should compare all of the purchases I have kept and most of them are big ones especially within the last year. I don't buy makeup from anywhere else and I have sent so many of my friends over to buy products from this store. They provide no information but just tell the customer to contact the retail activity people, but don't forget sephora that you gave my information without my consent to a third party so that makes me even more upset because I thought sephora would protect and honour loyal customers. What makes sephora think I'm going to spend money there if I don't have the freedom to make a return if something doesn't workout for me? I'd like this to be removed from my account and I'll be careful going onwards but if this isn't resolved I'm not going to return as a customer to sephora after the 365 days are over. I didn't get a warning or anything today I was just told I cannot return for 365 days and the rude manager at the square one location in toronto gave me store credit. I've been a rouge member for I believe 3 years now. Hi, today I went into sephora to return items from an order because they didn't suit me.
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